Sayu Translate
中文 Sayu Support
Email us at support@smartsay.app. We usually reply within 2 business days.
FAQ
- Do you listen to my recordings? No. We don't record. Your voice passes through our server only while it is being translated, then it is discarded. There is no file for anyone to listen to.
- Where are my transcripts stored? Only on your phone, and only when you tap Save in Meeting mode. Conversations and video calls are not saved.
- Can I get my transcripts back after switching phones or deleting the app? We have no copy, so we can't restore them. Restoring your phone from an iCloud or computer backup brings them back.
- Is my business conversation used to train AI? No. Neither we nor our translation providers use it for training.
- Can I use it without internet? Yes. Download languages, then use Offline mode. Your voice and text stay on your phone.
- How do I cancel my subscription? Settings > Apple ID > Subscriptions on your iPhone.
- How do I restore a purchase? Me > Restore Purchases in the app.
- How do I delete my account? Me > Account > Delete account.
- 联系邮箱 support@smartsay.app，一般 2 个工作日内回复。
- 你们会听我的录音吗？不会。我们不录音，声音只在翻译那一刻经过服务器，翻完就丢，没有文件可以听。
- 翻译记录存在哪？只存在你的手机里，而且只有同传点了「保存」才会存。对话和视频通话不留记录。
- 换手机或删了 App 能找回记录吗？我们这边没有副本，没法找回；用 iCloud 或电脑备份恢复手机，记录会跟着回来。
- 谈生意的内容会被拿去训练 AI 吗？不会。我们和翻译服务商都不用它训练 AI。
- 能不联网用吗？能。下载离线语言后用离线模式，声音和文字都不离开手机。
- 怎么取消订阅？iPhone「设置 > Apple ID > 订阅」。
- 怎么恢复购买？App「我的 > 恢复购买」。
- 怎么删除账号？「我的 > 账号 > 删除账号」。